REFUND POLICY
Last Updated: 03.01.2026
1. PURPOSE AND SCOPE
This Refund Policy (the “Policy”) governs the conditions, procedures, and timelines under which refunds may be requested and processed by Social media 03 (the “Company”, “we”, “us”, “our”) in connection with services provided through xinfluencehub.com (the “Site”).
This Policy forms an integral part of the Terms and Conditions. By purchasing, subscribing to, or using the services, you (“Subscriber”, “Customer”, “you”) acknowledge and agree to this Policy.
2. GENERAL PRINCIPLES
The Company is committed to handling refund requests in a fair, transparent, and consistent manner. Refunds are not automatic and are assessed on a case-by-case basis in accordance with this Policy.
The purpose of the refund process is to:
- protect customer interests,
- prevent fraud and abuse,
- ensure accurate and lawful transaction handling.
3. METHODS FOR REQUESTING A REFUND
Refund requests may be submitted using one of the following official channels:
3.1 Email Requests
Subscribers may submit a refund request by emailing [email protected].
Email submissions must include sufficient detail to allow proper review.
3.2 Telephone Requests
Subscribers may contact the Company by phone at +0000000000000000 for initial assistance.
Telephone requests do not replace the requirement to provide verifiable information.
The Company reserves the right to request written confirmation even if a request is initiated by phone.
4. REQUIRED INFORMATION FOR REFUND REQUESTS
To verify identity and validate transactions, the Company may require the following information:
- Email address associated with the purchase
- Contact phone number
- Full legal name
- Residential address
- Clear explanation and justification for the refund request
- Supporting documentation or transaction details where applicable
Failure to provide requested information may result in delay or denial of the refund request.
5. REFUND ELIGIBILITY
Refunds may be granted under certain circumstances, including but not limited to:
- failure to deliver the purchased service,
- cancellation within an applicable refund window,
- material discrepancy between the service provided and its description at purchase.
The Company reserves the right to deny refund requests where:
- services have been substantially delivered or consumed,
- the request is submitted outside the permitted timeframe,
- the service is explicitly marked as non-refundable,
- insufficient or inaccurate information is provided.
6. SUBMISSION TIMEFRAME
Refund requests must be submitted within the applicable period following the purchase date.
Requests submitted after the allowable period may be rejected.
Exceptions may be considered at the Company’s sole discretion but are not guaranteed.
7. INITIAL REVIEW PROCESS
Upon receipt of a refund request, the Company conducts an initial review to verify:
- completeness of the submitted information,
- validity of the transaction,
- compliance with this Policy.
Requests submitted through unofficial channels may not be processed.
Subscribers are advised to retain all purchase-related records to facilitate review.
8. INVESTIGATION PROCESS
If required, the Company will conduct an in-depth investigation, which may include:
- examination of transaction records,
- review of service usage data,
- analysis of communication history.
The Company may contact the Subscriber, typically within two (2) weeks, to request additional information.
Subscribers are expected to respond within two (2) weeks of such request. Failure to respond may result in rejection of the refund request.
9. DECISION AND NOTIFICATION
The Company will communicate its refund decision to the Subscriber by email:
- within five (5) business days after receiving all required information; or
- within five (5) business days if no additional information is required.
The decision may result in:
- approval of a full refund,
- approval of a partial refund, or
- denial of the refund request.
10. REFUND PROCESSING
Approved refunds are processed within ten (10) business days after the decision is made.
Refunds are issued using the original payment method unless otherwise required by law or payment provider rules.
In certain cases, the Company may issue a refund without further customer confirmation.
11. PARTIAL REFUNDS
Where a Subscriber has partially benefited from the services, the Company may, at its sole discretion, issue a partial refund.
The refunded amount is determined based on:
- extent of service usage,
- nature of the refund request,
- findings of the investigation.
12. SUBSCRIPTION CANCELLATION RESPONSIBILITY
Requesting a refund does not automatically cancel an active subscription.
To prevent future billing, Subscribers must cancel their subscription in accordance with the Terms and Conditions. Failure to do so may result in continued charges.
13. DENIAL OF REFUND REQUESTS
Refund requests may be denied if:
- submitted outside the allowed timeframe,
- required information is missing or inaccurate,
- services were delivered as described,
- the Subscriber failed to cooperate during the review process.
Denial decisions are final unless otherwise required by law.
14. POLICY UPDATES
The Company may modify this Refund Policy at any time to reflect changes in services, business practices, or legal requirements.
Updates become effective upon publication on the Site or notification via email. Continued use of the services constitutes acceptance of the updated Policy.
15. CONTACT INFORMATION
All refund-related inquiries, requests, or communications must be directed to:
Website: xinfluencehub.com
Email: [email protected]
Phone: +0000000000000000
16. COMPANY INFORMATION
Company Name: Social media 03
Registered Address: default default
Country: United Kingdom
Company Number: default
Company Director: default
VAT: default
Main Institution Address: default default